Support

Frequently asked questions

Everything about ordering, materials, and keeping your piece in good shape.

Ordering & customization
Can I order a custom size?

Yes — most of our larger pieces are made to fit a specific wall or alcove. Send your dimensions through the contact page and a consultant will reply within three working days.

How long does an order take?

Standard collection pieces ship in 2–3 weeks. Custom installations typically take 4–8 weeks depending on size and complexity.

Do you offer design consultations?

Yes, both in-studio and on-site. A consultant will review your space, lighting, and layout before recommending a piece.

Materials & sustainability
Is the moss real?

Yes. It's real reindeer moss, preserved through a natural glycerin process so it stays soft and green without soil, water, or sunlight.

Where does the stone come from?

All stone is quarried from renewable, managed sources in Indonesia and finished in our studio — never from protected land.

Is it safe for pets and children?

Yes. Preserved moss and sealed stone contain no soil, pesticides, or toxins, and are safe in homes with pets and children.

Shipping & installation
Do you install the piece, or do I?

Our installation team handles all wall-mounted and freestanding pieces on site. Tabletop pieces ship ready to place.

Do you ship outside Jakarta?

Yes, we ship across Indonesia. Larger installations may require an on-site visit, which we'll schedule with you in advance.

Care & maintenance
Does the moss need watering?

No — never water it. Preserved moss draws no moisture, and watering will damage the piece. See our full care guide on the Process page.

How long will it last?

With normal indoor conditions, moss keeps its colour and softness for 5+ years, and stone forms are effectively permanent.

Still have a question?

Our team usually replies within one working day.

Contact us